Preparing your order

All orders received from Monday to Friday are prepared the same day or the next. Order placed on weekends are prepared on the next Monday or Tuesday.

Tracking your order

Once your order's been placed, a tracking number will be available in My Account > Order History and Details.

To see your tracking number access "Details".

Your tracking number is located down the page.

Shipping time

Shipping time is 4 to 6 days for Europe and 6 to 8 days to all other regions (business days). Check the tracking service to see where your order is.

You didn't receive your order

Check the tracking service to see where your order is.

If your order is taking longer than the delivery time mentioned, you can contact us or call us at +33 1 48 05 16 40.

Secured Payment

All your Make-Up Atelier transactions
are 100% secured

Quick Delivery

Shipping by Colissimo
2 to 5 days

Returns & Exchanges

You have 14 days
to return a product

Need help?

You can contact us from
Monday to Friday