Return

Anybody can make a mistake! And if there is a product for which the choice is really precise, it is make-up … So, if you haven't ordered the right tone, the right eyeshadows pallet or the right reference of foundation, Make-up Atelier Paris allows you 14 days to return your products with ease. This 14-days deadline is from the date of the reception of your parcel. However, you can only return your make-up poducts if they are in their original condition and packaging. Make-up Atelier can only take back articles which were not used.

HOW TO RETURN YOUR PRODUCTS?

You can return all the articles you wish, for any reason. However, they have to be in perfect condition and well packed so they don't undergo damage during the transport. You must contact us by email: sav@makeupatelier.fr, or by telephone: +33 01 48 05 16 40, to make your request of return in order to receive your pre-paid return shipping label (if the delivery address is in Europe)*. You will be contacted back as soon as your parcel will be received in our offfice. Due to the reception of your parcel, Make-up Atelier Paris' team will assure the products are in good condition.

DISCOUNT VOUCHER OR REFUND

Once your return is made and verified, we proceed to your request. Make-up Atelier proposes two options: the refund to your personnal account, or the establishment of a discount voucher that you can use on our website in a new order. Make-up Atelier assures to offer an exemplary quality of service, just like its high-end products approved by a large majority of the make-up professionnalsl and recognized among the fashion and the trends representatives.

* The return shipping expenses are only pre-paid for Europe. For all other countries, the expenses of return are chargeable to the customer. In this case, the customer will have to send us his parcel to the following address:

19 Rue de la Pierre Levée 
75011 Paris
France


Secured Payment

All your Make-Up Atelier transactions
are 100% secured

Quick Delivery

Shipping by Colissimo
4 to 6 days

Returns & Exchanges

You have 14 days
to return a product

Need help?

You can contact us from
Monday to Friday by e-mail