Anybody can make a mistake! And if there is a product for which the choice is really precise, it is make-up … So, if you haven't ordered the right tone, the right eyeshadows pallet or the right reference of foundation, Make-up Atelier Paris allows you 14 days to return your products with ease. This 14-days deadline is from the date of the reception of your parcel. However, you can only return your make-up products if they are in their original condition and packaging. Make-up Atelier Paris can only take back articles which were not used.
You can return all the articles you wish, for any reason. However, they have to be in perfect condition and well packed so they don't undergo damage during the transport. You must contact us by email using our Contact form or by telephone: +33 01 48 05 16 40, to make your request of return in order to receive your pre-paid return shipping label (if the delivery address is in Europe)*. You will be contacted back as soon as your parcel will be received in our office. Due to the reception of your parcel, Make-up Atelier Paris' team will assure the products are in good condition.
Once your return is made and verified, we proceed to your request. Make-up Atelier Paris proposes two options: the refund to your personal account, or the establishment of a discount voucher that you can use on our website in a new order. Make-up Atelier assures to offer an exemplary quality of service, just like its high-end products approved by a large majority of the make-up professionals and recognized among the fashion and the trends representatives.
* The return shipping expenses are only pre-paid for Europe. For all other countries, the expenses of return are chargeable to the customer. In this case, the customer will have to send us his parcel to the following address: